Enterprise Key Account Manager (Customer Success)

TL;DR

Enterprise Key Account Manager (Customer Success): Managing strategic national host relationships for parcel locker solutions with an accent on account lifecycle management, adoption, and expansion. Focus on preventing location churn, designing growth roadmaps, and coordinating complex deployment projects across the UK.

Location: London, UK. Must be able to travel nationally throughout the UK

Company

hirify.global supports businesses in their digital transformation and growth journey through reliable, secure, and sustainable automation processes.

What you will do

• Manage tactical and strategic national account relationships for large parcel locker hosts with 50+ sites.
• Oversee the full account lifecycle from implementation and adoption to optimization and expansion.
• Develop and facilitate pipeline roadmaps for new locations in collaboration with site acquisition and host teams.
• Act as the primary point of accountability, providing detailed quarterly business reviews to senior leadership.
• Collaborate with internal data analysts and site acquisition teams to monitor host success and retention risks.
• Coordinate with deployment teams to forecast new location pipelines and ensure fast turnaround of installation approvals.

Requirements

• Minimum of 5 years of successful key account management experience.
• Ability to travel nationally throughout the UK.
• Graduate-level education or equivalent proven ability to relay complex information accurately.
• Proficiency in CRM (Salesforce), PowerPoint, and MS Office Suite.
• Strong negotiation, communication, and organizational skills.
• Proven project management skills and a comprehensive understanding of multi-level account management cycles.

Culture & Benefits

• Hybrid work model blending office and remote setup for a balanced lifestyle.
• Access to a 24/7 online learning platform for global growth opportunities.
• Complimentary employee assistance program for mental health support.
• Participation in Empowered Communities and a company philanthropy program.
• Competitive total rewards covering wellness and work-life balance.