Guest Experience Specialist

TL;DR

Guest Experience Specialist: Managing guest interactions and support requests for a short-term rental platform with an accent on delivering exceptional hospitality and resolving booking issues. Focus on providing timely, professional support via multiple channels and ensuring a seamless stay for guests.

Location: Must be based in Brazil (Fully Remote/Hybrid)

Company

hirify.global is a leading short-term rental and hospitality management company operating globally, dedicated to revolutionizing the industry through innovative technology.

What you will do

• Handle guest inquiries and support requests via phone, email, and chat.
• Resolve booking-related issues, including cancellations and payment concerns.
• Coordinate with local teams to address maintenance issues or emergencies.
• Provide personalized recommendations to enhance the guest experience.
• Manage guest inquiries efficiently using internal booking platforms.

Requirements

• Fluency in English and Portuguese (written and spoken) is required.
• Previous experience in customer service or hospitality.
• Strong communication and multitasking skills.
• Tech-savvy with a problem-solving mindset.
• Availability for flexible shifts, including evenings, weekends, and holidays.

Culture & Benefits

• Hybrid work flexibility.
• Comprehensive health coverage.
• Continuous learning, coaching, and growth opportunities.
• International, collaborative, and diverse team environment.
• Well-being initiatives and positive team culture.