Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Providing timely and technically sound resolutions to customer inquiries, including how-to questions, technical break-fix issues, and integration/configuration help with an accent on mastering the dashboard, integrations, troubleshooting steps, and best practices. Focus on proactively identifying opportunities to enhance customer satisfaction and drive product adoption.

Location: São Paulo

Company

hirify.global is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.

What you will do

• Own customer inquiries end-to-end, providing timely, insightful, and technically sound resolutions and suggestions.
• Master the dashboard, integrations, troubleshooting steps, and best practices to become a trusted product expert.
• Drive increased product adoption by enabling customers to effectively utilize the platform.
• Collaborate with team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identify opportunities to enhance customer satisfaction and drive product adoption.
• Contribute to process improvements and internal enablement while actively documenting and sharing knowledge.

Requirements

• 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English.

Nice to have

• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.

Culture & Benefits

• Competitive compensation that may include equity.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.