Senior User Researcher

TL;DR

Senior User Researcher: Lead end-to-end user research across consumer and provider journeys for a complex, high-stakes marketplace with an accent on qualitative and mixed-method studies, research synthesis, and evidence-driven influence on product and UX decisions. Focus on connecting emotional decision-making with behavioral and product signals while using AI tools responsibly to accelerate insight generation without losing rigor.

Location: Based in the United States

Salary: 135,000–160,000 USD annually

Company

hirify.global manages applications and next steps on behalf of a partner company.

What you will do

• Lead end-to-end user research across consumer and provider experiences, covering families making care decisions and providers managing services and growth
• Design and run qualitative and mixed-method studies (interviews, usability testing, surveys, journey mapping, diary studies, concept validation)
• Build and maintain a research roadmap aligned with product strategy and business priorities
• Synthesize findings into actionable insights that directly shape product direction, UX design, and service improvements
• Partner cross-functionally (Product, Design, Engineering, Analytics, Marketing, Sales, Operations) to combine qualitative insights with quantitative data
• Improve research operations (templates, participant workflows, insight repositories, reusable frameworks) and define responsible use of AI-enabled research tools

Requirements

• 5+ years of experience in user research, UX research, product research, or mixed-methods research
• Strong expertise in qualitative research methods, including interviews, usability testing, synthesis, and insight storytelling
• Proven ability to influence product strategy and design decisions through research outcomes
• Ability to work in ambiguous environments and prioritize research based on business and product impact
• Experience combining qualitative insights with behavioral analytics, experimentation, or product data
• Strong communication and facilitation skills with cross-functional stakeholders

Nice to have

• Experience in marketplace, healthcare, consumer decision journeys, or high-trust service environments
• Demonstrated curiosity or experience using AI tools to enhance research workflows, synthesis, or insight generation
• Strong portfolio showing research thinking, methodology, and impact on product decisions

Culture & Benefits

• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching contributions
• Paid time off to support rest, balance, and well-being
• Bonus opportunity up to 10% of annual earnings
• Mission-driven environment focused on meaningful social impact
• Collaborative, cross-functional culture with emphasis on learning and innovation

Hiring process

• AI-powered matching reviews applications against core requirements and shares a shortlist with the hiring company
• Hiring company manages final interviews and assessments