Technical Support Representative

TL;DR

Technical Support Representative: Providing technical assistance and sales support for cloud infrastructure and web hosting services with an accent on troubleshooting, customer satisfaction, and product expertise. Focus on resolving technical issues for WordPress and web hosting clients while maintaining professional communication standards.

Location: Must be based in Cebu City, Philippines

Company

hirify.global is a leading European provider of cloud infrastructure, hosting services, and digital tools for small and medium-sized businesses.

What you will do

• Provide technical support and troubleshooting for web hosting, domains, and cloud services.
• Assist customers with WordPress and Content Management System inquiries.
• Drive sales and support initiatives to help clients grow their online presence.
• Maintain professional communication and a solutions-oriented approach in all interactions.
• Work effectively within a shifting schedule environment.

Requirements

• Must be based in or able to work in Cebu City, Philippines.
• Excellent English communication skills required.
• At least 2nd year college level or graduate of a 2-year course.
• Ability to work in shifting schedules.
• Knowledge in web development, WordPress, and hosting is highly preferred.

Culture & Benefits

• Competitive salary with bonuses and unlimited commission structure.
• Comprehensive healthcare and life insurance coverage starting from day 1.
• Generous paid time off and above-industry standard benefits.
• Focus on work-life balance with regular engagement activities.
• Opportunities for professional training and development within a multinational team.