Technical Support Associate (Voice)

TL;DR

Technical Support Associate (Voice): Providing technical assistance and sales support for domain and web hosting products with an accent on troubleshooting, cross-selling, and maintaining high service quality standards. Focus on resolving customer issues via telephony tools, meeting productivity targets, and ensuring accurate configuration of digital assets.

Location: Must be based in Cebu, Philippines

Company

A global digital identity authority providing domain, brand protection, and web infrastructure services to millions of customers.

What you will do

• Configure and troubleshoot domain names and associated web products.
• Achieve productivity, quality, and sales targets including average handle time and schedule adherence.
• Utilize proprietary database, web, and telephony tools to manage customer requests.
• Report technical faults to helpdesk or supervisors promptly.
• Collaborate with supervisors to review call monitoring feedback and improve performance.
• Maintain strict confidentiality regarding customer information.

Requirements

• Must have at least 1 year of experience in Customer Service, Technical Support, or Sales.
• Must be able to work a permanent graveyard schedule.
• Knowledge of web hosting is preferred.
• Strong communication skills for voice-based support.

Culture & Benefits

• Competitive HMO benefits with 200k MBL and two free dependents upon regularization.
• Punctuality bonus and generous vacation policy.
• Commitment to diversity and inclusion with 20+ affinity groups.
• Opportunities for career growth, mentorship, and learning across different business aspects.