обновлено 7 дней назад
Technical Support Associate (Voice) (Web Hosting)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Associate (Voice) (Web Hosting): Troubleshooting customer issues involving domains, DNS, web hosting, email configuration, and basic websites with an accent on technical problem-solving, customer communication, and sales support. Focus on resolving complex technical inquiries, handling frustrated customers, and cross-selling relevant digital products while meeting quality and revenue targets.
Location: Cebu, Philippines
Company
helps businesses establish and protect their online presence through domain registration, web hosting, website services, and digital security.
What you will do
- Handle inbound customer contacts and scheduled outbound follow-up calls through voice, chat, and email.
- Troubleshoot domain names, DNS records, web hosting, cPanel, server and uptime issues.
- Resolve email configuration and basic website issues involving SMTP, IMAP, MX records, WordPress, SSL, and connectivity.
- Support frustrated and non-technical customers while delivering a high-quality customer experience.
- Cross-sell and upsell relevant products and services while meeting productivity, quality, sales, revenue, handle-time, schedule-adherence, and service-request targets.
- Research solutions independently and collaborate with sysadmin, billing, abuse, and other internal teams.
Requirements
- Strong English communication skills in spoken, written, and reading contexts.
- Strong problem-solving and logical-thinking abilities.
- Comfort working in a fast-paced, technical, and sales-driven environment.
- At least one year of sales experience involving cross-selling and upselling, or strong IT-related fundamentals as a fresh graduate.
- IT, Computer Science, Computer Engineering, or a related educational background is welcomed for entry-level applicants.
- Willingness to learn continuously and use AI tools to improve productivity and business outcomes.
Nice to have
- Experience with web hosting, domains, or DNS.
- Familiarity with cPanel, WHM, or WordPress.
- Previous technical support experience combined with upselling experience.
Culture & Benefits
- Structured training, mentorship, and practical technical skill development beyond scripted support.
- Career growth opportunities across technical, sales, and operations roles.
- Work-life balance and an inclusive culture with diversity, belonging, and more than 20 affinity groups.
- Competitive HMO benefits with 200k MBL and two free dependents upon regularization.
- Punctuality bonus, generous vacation policy, and learning and development opportunities.
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