Customer Success & Partner Onboarding Manager (Loyalty and Partner Platforms)

TL;DR

Customer Success & Partner Onboarding Manager (Loyalty and Partner Platforms): Own end-to-end onboarding and lifecycle management for B2B customers in the hirify.global partner ecosystem, with an accent on AI-powered workflows, HubSpot CRM automation, and launch/campaign optimization. Focus on guiding partners from technical setup to go-live, accelerating issue resolution with AI, and maintaining brand/compliance-ready communications at scale.

Location: Remote

Company

hirify.global builds solutions for the global rewards economy and partner loyalty platforms.

What you will do

• Manage end-to-end onboarding of new B2B customers from setup to go-live.
• Coordinate partners through the Launch Checklist and ensure milestones are completed on time (integration, balance top-up, listing, communication review).
• Act as the primary relationship manager for active customers and partners.
• Optimize customer visibility and performance via improved communication, email touchpoints, and seasonal campaign support.
• Maintain a best-in-class HubSpot CRM using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean.
• Run regular customer reviews, analyze performance data, and close feedback loops by accelerating issue resolution with AI (ticket categorization, draft responses, knowledge-base suggestions).

Requirements

• Fluent English and German (spoken and written) — mandatory.
• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in loyalty, hospitality, or travel.
• Proficiency using AI tools (e.g., ChatGPT, Claude, Copilot) for writing, research, data analysis, and workflow automation.
• Hands-on experience with HubSpot or comparable CRM systems.
• Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards).
• Strong ownership and ability to manage multiple projects across teams and time zones.

Culture & Benefits

• Fully remote work.
• Competitive monthly salary package.
• Equity share and hirify.global tokens (QBX).
• Funding for educational development.
• Fast-paced remote startup environment.