Partner Success Manager

TL;DR

Partner Success Manager: Supporting onboarding, maintenance, and sales success for a third-party partner ecosystem with an accent on partner go-to-market enablement and scalable onboarding pathways. Focus on coordinating partner trainings, managing escalations, and leveraging AI and automation to drive efficiency and adoption across the onboarding experience.

Location: Austin, TX

Company

hirify.global provides digital banking and lending solutions for banks, credit unions, alternative finance companies, and fintechs.

What you will do

• Manage 3rd-party partner relationships, including partner onboarding, sales materials collection, and overall partner success.
• Execute partner GTM plans with enablement coordination to drive customer pairings and end-user adoption.
• Coordinate and deliver partner trainings and materials, including webinars and sales resources.
• Support and optimize Q2’s Developer Catalog, including due-diligence materials and up-to-date partner offerings.
• Align partner opportunities with strategic verticals and marketing roadmaps to deliver coordinated GTM effort.
• Gather insights on sales activity, end-user adoption, and customer successes; work cross-functionally across sales, marketing, development, and public relations.

Requirements

• Fluent written and oral communication in English.
• Bachelor’s degree and 5+ years of partner success and/or account management experience.
• Strong communication skills and ability to interface effectively with peer managers and senior management.
• Detail-oriented, organized, and able to prioritize and multitask in a fast-paced environment.
• Experience building new processes and implementing them across organizations.
• Applicants must be authorized to work in the U.S.; Q2 is unable to sponsor or take over sponsorship of an employment visa.

Nice to have

• Experience with Salesforce, Jira, Confluence, and Seismic.
• Experience supporting sales and marketing functions.
• Financial services, enterprise software, customer success, and/or marketplace experience.

Culture & Benefits

• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Health and wellness benefits, including competitive health insurance and generous paid parental leave for eligible new parents.
• Community volunteering and company philanthropy programs.
• Employee peer recognition programs.

Hiring process

• Interviews to evaluate communication, partner success/account management experience, and ability to drive GTM enablement.
• Discussion of experience with onboarding processes, partner trainings, and cross-functional collaboration.