Tech-savvy Paralegal (LegalTech)

TL;DR

Tech-savvy Paralegal (LegalTech): Managing legal drafting and review for customers while ensuring successful product adoption and satisfaction with an accent on the intersection of legal expertise and customer success. Focus on drafting legal agreements, providing technical setup support for source code management, and handling customer inquiries.

Location: Remote (Central office in The Hague, Netherlands)

Company

LegalTech company revolutionizing software escrow for the cloud era to mitigate third-party risks in business operations.

What you will do

• Draft and review legal agreements to fit specific customer requirements.
• Handle requests from users and leads regarding services and account management.
• Provide technical support for connecting source code management platforms.
• Draft and deliver reports based on the inspection of provided customer information.
• Act as a bridge between the company and clients to enhance satisfaction and retention.
• Support the sales process by guiding leads via email and website chat.

Requirements

• Proficiency in drafting legal documents.
• Excellent written English communication skills.
• Familiarity with LegalTech concepts.
• Analytical thinking and a proactive attitude.
• Proficiency in modern web tools like Google Docs.
• Strong organizational skills and high attention to detail.

Nice to have

• Prior experience in customer success or a similar client-facing role.
• Exposure to working with diverse companies of varying sizes and industries.

Culture & Benefits

• Remote-first work environment with a supportive and open communication culture.
• Startup mindset with ample opportunities for professional growth.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Regular team activities and gatherings.
• Collaborative environment with fun-loving colleagues.