Associate Operations Client Partner (Market Research)

TL;DR

Associate Operations Client Partner (Market Research): Acts as a liaison between clients, commercial teams, and operations to translate client needs into technical work orders with an accent on operational efficiency and client satisfaction. Focus on solving complex regional and global client requests and driving sustainable improvements in service quality.

Location: Istanbul, Turkey

Company

NIQ is the world’s leading consumer intelligence company, delivering a complete understanding of consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Convert client requirements into detailed internal work orders.
• Coordinate between operational and commercial groups to optimize client inquiry processes.
• Ensure timely and accurate resolution of technical and operational client requests via email and Salesforce.
• Collaborate with global teams to solve complex regional client issues.
• Perform root cause analysis to drive sustainable improvements in service quality.
• Maintain operational documentation and provide training for new team members.

Requirements

• Proficiency in Turkish (written and verbal).
• Fluency in English (written and verbal).
• Strong operational understanding and knowledge of the local market.
• Advanced analytical skills and high attention to detail.
• Proficiency in Excel and general computer literacy.
• Ability to build and maintain relationships with stakeholders at various organizational levels.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning for professional development.
• Employee Assistance Program (EAP).