Senior Customer Success Manager (Public Sector)

TL;DR

Senior Customer Success Manager (SaaS/CX): Driving meaningful customer outcomes and value realization for strategic public sector accounts with an accent on adoption, retention, and expansion. Focus on aligning AI-powered experience orchestration solutions to business objectives and facilitating executive-level strategic discussions.

Location: Utah, USA (Work from home opportunities available)

Salary: $104,000 - $183,000

Company

hirify.global empowers organizations to improve loyalty and business outcomes through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Manage the end-to-end success of a portfolio of strategic enterprise customers, driving retention and expansion.
• Act as a trusted advisor to align hirify.global solutions with customer business objectives and CX transformation goals.
• Lead cross-functional collaboration between Professional Services, Support, Product, and Sales.
• Conduct executive-level Quarterly Business Reviews (QBRs) to demonstrate value and influence long-term strategy.
• Develop and execute success plans to increase platform adoption and accelerate time to value.
• Analyze customer health metrics to inform data-driven decisions and improve customer engagement.

Requirements

• 6+ years of experience in Customer Success Management or related customer-facing roles.
• Proven track record of managing and growing enterprise customer relationships.
• Strong business acumen and ability to align technology to customer value drivers.
• Experience delivering executive-level presentations and facilitating strategic discussions.
• Proficiency with CRM systems and customer success platforms.
• Bachelor’s degree in Business, Management, or a related field.

Nice to have

• Experience within customer experience (CX), SaaS, or cloud-based technology environments.
• Background in data-driven customer engagement and success measurement.
• Familiarity with AI-driven customer engagement platforms or digital transformation initiatives.
• Experience driving customer advocacy programs and reference development.

Culture & Benefits

• Medical, Dental, and Vision Insurance with Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption assistance and fertility treatments.
• Dedicated development and career growth opportunities.