Account Manager (SaaS/AI)

TL;DR

Account Manager (SaaS/AI): Managing new sales and renewals of Research Intelligence solutions for academic and research institutions with an accent on consultative selling and data analytics. Focus on expanding the customer base in the Northeast US region and maximizing long-term value for existing clients.

Location: Home-based in the Northeast US (MA, CT, RI, VT, NH, ME)

Compensation: Total Target Cash $122,800 – $228,100

Company

Leading global information analytics business specializing in research intelligence tools and databases.

What you will do

• Drive new sales and manage contract renewals for the Research Intelligence SaaS solutions portfolio.
• Identify upselling and cross-selling opportunities within the existing customer base to expand business.
• Develop and execute account strategies to maximize value, satisfaction, and retention.
• Collaborate with Customer Success Managers, Product Management, and Marketing to achieve high renewal rates.
• Maintain accurate Salesforce records and provide market feedback to refine product and Go-To-Market strategies.
• Build and nurture relationships with senior-level executives and key decision-makers at research institutions.

Requirements

• 3-5 years of direct sales experience in consultative, complex solution selling.
• Proven track record of selling enterprise software within an international matrixed organization.
• Background in or collaboration with research administration and management functions.
• Proficiency in strategic account planning and management.
• Exceptional verbal and written communication and presentation skills.
• Must be based in the Northeast US region (MA, CT, RI, VT, NH, ME).

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision programs.
• Retirement benefits with 401(k) matching and an Employee Share Purchase Plan.
• Wellbeing support via Headspace subscription, wellness platform, and Employee Assistance Programs.
• Family-friendly benefits including bonding, family care leaves, adoption, and surrogacy support.
• Paid Time Off plus additional leave for volunteering and Employee Resource Groups.
• Health, Dependent Care, and Commuter spending accounts.