Technical Account Manager I (Cybersecurity)

TL;DR

Technical Account Manager I (Cybersecurity): Serving as the primary technical liaison post-sales to ensure customer satisfaction and platform value maximization with an accent on consultative technical support and partner advocacy. Focus on resolving complex technical issues, conducting technically led QBRs, and accelerating time-to-value during onboarding.

Location: Remote US

Salary: $115,000 - $120,000 OTE + equity

Company

hirify.global is a remote-first cybersecurity company founded by former NSA operators, providing enterprise-grade security for businesses of all sizes.

What you will do

• Act as the primary technical liaison post-sales, ensuring customers maximize the value of the hirify.global Platform.
• Resolve complex technical issues by collaborating with product and engineering teams.
• Drive customer success through technically led Quarterly Business Reviews (QBRs) and post-sales training.
• Advocate for customer needs by relaying feedback to Product Management for platform improvements.
• Manage the onboarding phase to accelerate time-to-value and establish strong working relationships.
• Identify up-sell and cross-sell opportunities during technical account reviews.

Requirements

• Must be based in the United States.
• 2+ years of experience in Technical Account Management, pre-sales, or similar roles.
• Proven experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
• Excellent communication and presentation skills, including the ability to engage with executive leadership.
• Ability to travel approximately 25% of the time for face-to-face customer meetings.

Nice to have

• Experience with malware, threat intelligence, or sandbox analysis.
• Proficiency with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of programming or scripting languages.
• Familiarity with MSP tools (RMMs, PSAs) and SIEM tools (Elastic, Splunk, etc.).

Culture & Benefits

• 100% remote work environment.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with a 5% company contribution regardless of employee contribution.
• Stock options for all full-time employees.
• Generous paid time off, including 12 weeks of paid parental leave.
• Annual allowance for professional development and a one-time $500 home office reimbursement.