Retention Specialist

TL;DR

Retention Specialist: Managing customer renewals and retention efforts with an accent on maintaining high satisfaction levels and minimizing churn. Focus on utilizing CRM tools to track interactions, demonstrating empathy, and providing effective solutions in a fast-paced, onsite environment.

Location: Must be based in Alabang, Muntinlupa, Philippines (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, leveraging AI-powered platforms to deliver sustainable business outcomes across diverse industries.

What you will do

• Communicate professionally with customers to address requests and resolve issues.
• Listen attentively to customer needs and demonstrate empathy during support interactions.
• Manage renewal and retention processes to ensure long-term customer loyalty.
• Utilize CRM tools to document interactions and track customer progress.
• Collaborate with internal teams to provide solutions based on process guidelines.

Requirements

• Must be a college graduate (or senior high school graduate under K-12).
• At least 2 years of experience in renewals, retention, or inside sales.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Willingness to work onsite in Alabang, Muntinlupa.
• Ability to work on shifting schedules.

Culture & Benefits

• Free HMO coverage from day 1, including domestic partners.
• Structured career path with internal progression opportunities.
• Skills training and professional development programs.
• Paid leaves and annual performance appraisals.
• Safe and supportive work environment.