Senior Customer Success Manager (CPM)

TL;DR

Senior Customer Success Manager (CPM): Managing complex customer relationships and leading high-impact engagements for CCH Tagetik CPM solutions with an accent on financial and ESG performance management. Focus on driving retention, growth, and platform optimization through proactive engagement and cross-functional collaboration.

Location: Onsite in London, UK

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Lead advanced onboarding programs for customers implementing CCH Tagetik CPM solutions.
• Serve as the primary escalation point for high-priority customer issues.
• Monitor customer health, engagement, and adoption metrics to identify risks and opportunities.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver cohesive solutions.
• Drive retention and expansion through proactive engagement and value realization strategies.
• Nurture customer advocates and champion CCH Tagetik within client organizations.

Requirements

• Must be based in or able to work onsite in London, UK.
• Strong understanding of customer needs within financial, ESG, and performance management environments.
• Proven experience in managing complex customer relationships and high-impact engagements.
• Proficiency in interpreting financial, operational, and ESG data to drive decisions.
• Experience with CRM systems and customer success platforms.
• Excellent communication and interpersonal skills with the ability to engage executive stakeholders.

Culture & Benefits

• Opportunity to work with a global leader in professional software solutions.
• Collaborative environment focused on continuous improvement and customer experience.
• Engagement with regional user groups and customer appreciation events.
• Focus on professional growth and relationship building with executive teams.

Hiring process

• The process includes in-person interviews at a hirify.global office.
• Candidates are expected to participate without the assistance of AI tools or external prompts.