Associate Operations Client Partner

TL;DR

Associate Operations Client Partner: Acting as the liaison between clients and operational teams to ensure BAU delivery, operational escalations resolution, and end-to-end operational request handling with an accent on data quality, incident management, and translating client needs into technical specifications. Focus on driving operational projects and product enhancements, performing impact analysis for syndicated data, and coordinating cross-team quality reviews and delivery targets.

Location: Pasig City, Philippines

Company

hirify.global is a consumer intelligence company delivering insights into consumer buying behavior and retail growth.

What you will do

• Ensure regular execution of BAU deliverables maintenance and delivery to clients, including handling delays (limited scope) and rework with CS prioritization alignment.
• Coordinate post-production and pre-delivery checks with BAU and follow the formal incident management process using RACI.
• Own quality assurance and resolution of operational escalations by working with Customer Support (client SPOC) and Data Operations.
• Deliver operational projects and major global operational changes, including defining delivery targets, communicating progress/status/risk, and recommending effective solutions.
• Design operational solutions with clients by translating needs into technical specifications and conducting feasibility studies.
• Perform verifications using operational tools, triage tickets, ensure SLA/service standards, and support resolution of operational client requests (including DDM) with direct client communication.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong operational and client-orientation skills with ability to understand end-to-end operational processes and translate business expectations into technical specifications.
• Strong technical understanding of operations production platforms and capabilities.
• Good understanding of the local FMCG industry and strong relationship management skills to liaise with commercial, clients, and operational teams.
• Strong analytical skills and very good attention to details; proactive, independent, and results-oriented problem solving.
• Strong verbal and written communication skills in English and the local PH language; good Excel knowledge is a must.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).