Product Operations Analyst

TL;DR

Product Operations Analyst (Product Ops): Supporting product operations by executing pricing processes, reporting, and launch coordination with an accent on hands-on execution, documentation, and cross-functional tracking. Focus on standardizing fulfillment processes, maintaining pricing dashboards, and coordinating dependencies across IT, Product, and Analytics teams.

Location: Hybrid (Costa Rica)

Company

hirify.global is a technology company specializing in digital workspace and endpoint management solutions.

What you will do

• Standardize fulfillment and product launch processes across internal and third-party models.
• Create and maintain recurring pricing reports and dashboards while validating data accuracy.
• Track product operations projects, including timelines, action items, and risks.
• Develop and update SOPs, product guides, and pricing documentation.
• Coordinate with Pricing, IT, Product, and Analytics partners to gather requirements and escalate blockers.

Requirements

• 2–4 years of experience in pricing, analytics, business operations, or program support.
• Must be based in Costa Rica.
• Proficiency with tools such as Excel, Power BI, Smartsheet, Jira, or SFDC.
• Strong organizational skills and the ability to manage multiple workstreams.
• Clear written and verbal communication skills with high attention to detail.
• MBA degree is preferred.

Culture & Benefits

• Hybrid work arrangement.
• Opportunity to work in a cross-functional environment across multiple business teams.
• Occasional travel for team meetings (once or twice a year).