Director, Customer Success (Medtech)

TL;DR

Director, Customer Success (Medtech): Leading post-sale customer engagement and implementation for the Clinical Solutions portfolio with an accent on EHR integration and customer retention. Focus on building high-performing cross-functional teams, scaling operational processes, and driving measurable outcomes in product adoption and customer satisfaction.

Location: Must be based in the United States

Salary: $115,400 - $192,300

Company

hirify.global is a global leader in information and analytics, specializing in science and health solutions.

What you will do

• Build, lead, and mentor a multi-disciplinary team of implementation specialists, technical integration experts, and support professionals.
• Define and execute a comprehensive customer success strategy to ensure successful onboarding and long-term product adoption.
• Oversee end-to-end implementation delivery, ensuring projects are completed on time and within scope.
• Lead technical integration strategy, particularly with EHR systems like Epic and Cerner.
• Monitor and improve key customer metrics including adoption, utilization, NPS, and retention.
• Partner with Sales and Product leadership to align on customer goals and influence the product roadmap.

Requirements

• 10+ years of experience in Customer Success, Professional Services, or leadership roles within healthcare technology or SaaS.
• Proven track record of leading large, cross-functional teams in complex enterprise environments.
• Deep understanding of healthcare IT ecosystems, specifically EHR integration and clinical workflows.
• Strong people leadership skills with experience in scaling organizations.
• Bachelor’s degree required.

Nice to have

• Advanced degree such as an MBA or MHA.
• Experience scaling customer success organizations in high-growth environments.
• Strategic mindset with strong operational execution capabilities.

Culture & Benefits

• Competitive base pay with annual incentive bonus eligibility.
• Comprehensive country-specific benefits package focused on well-being.
• Commitment to a fair and accessible hiring process with support for accommodations.
• Opportunity to impact healthcare outcomes through technology and content.