Customer Experience Program Manager (Medtech)

TL;DR

Customer Experience Program Manager (Medtech): Designing and executing end-to-end customer experience strategies for large health systems to drive adoption of cardiac monitoring services with an accent on operational efficiency and clinical outcomes. Focus on partnering with cardiovascular leadership, analyzing program data, and standardizing reproducible customer engagement models.

Location: Must be based in the US (Remote)

Salary: $115,000–$149,000

Company

A leading digital healthcare company combining wearable biosensors and cloud-based analytics to detect, predict, and prevent cardiac disease.

What you will do

• Design and lead end-to-end customer experience strategies to drive Zio Service adoption.
• Partner with health system stakeholders to align on cardiac program goals and success metrics.
• Create standardized, reproducible customer engagement experiences using data-driven insights.
• Collaborate with sales leadership, EHR integration managers, and clinical operations to meet customer needs.
• Recommend solutions to optimize cardiac monitoring programs within large health systems.
• Prioritize work to meet business goals and demonstrate physician adoption metrics.

Requirements

• Must be based in the US and able to travel up to 50%.
• Bachelor’s degree with 6+ years of experience, or Master’s degree with 4+ years of experience.
• Experience in device or clinical sales, process improvement, or cardiovascular leadership.
• Strong communication, presentation, and data analysis skills.
• Proficiency with Salesforce and Microsoft Office (Visio).
• Ability to influence cross-functional teams and build trust with strategic partners.

Culture & Benefits

• Opportunity to impact global cardiac health outcomes.
• Collaborative, fast-paced environment focused on innovation and patient care.
• Inclusive workforce celebrating diverse backgrounds and perspectives.
• Commitment to professional growth and career development.