Senior Business Value Specialist (CX CcaaS AI Experience Orchestration)

TL;DR

Senior Business Value Specialist (CX CcaaS AI Experience Orchestration): Quantifying hirify.global Cloud value through data-driven insights, AI-powered innovation, and executive-ready business cases with an accent on value assessment, financial modelling, and executive storytelling. Focus on leading ambiguous customer discovery, shaping deal strategy, and driving measurable business outcomes across customer experience, operational efficiency, and revenue growth.

Company

hirify.global builds hirify.global Cloud, an AI-powered Experience Orchestration platform for customer and employee experiences.

What you will do

• Run enablement sessions for pre-sales and sales on business value discovery and applications.
• Lead customer discovery and value consulting across sales, expansion, and renewal cycles, shaping deal strategy.
• Develop end-to-end business cases and value frameworks to quantify cost savings, revenue uplift, and efficiency gains.
• Translate complex data and technical concepts into executive-level narratives tailored to industry priorities.
• Partner cross-functionally with sales, customer success, marketing, and product to refine value propositions and GTM messaging.
• Build POVs on industry trends and articulate the ROI of AI-powered experience orchestration.

Requirements

• Must be legally permitted to work in Australia.
• 10+ years of experience in business value consulting, management consulting, business analysis, or solution consulting in technology or SaaS environments.
• Strong analytical and problem-solving skills with experience in financial modelling and data-driven decision making.
• Excellent communication and presentation skills, with the ability to engage executive stakeholders.
• Ability to operate independently in ambiguous environments and take ownership with minimal guidance.
• Understanding of customer experience and contact centre technologies or cloud-based platforms (CcaaS preferred).

Culture & Benefits

• Senior individual contributor role owning high-impact customer engagements end-to-end.
• Collaboration across sales, customer success, marketing, and product teams to drive measurable outcomes.
• Opportunity to influence executive decisions and shape transformation strategies using data and AI.
• Travel across Australia, New Zealand, and the broader region as required.

Hiring process

• Application review and response expected within 24–48 hours.
• Interviews to evaluate customer value consulting, modelling, and executive communication skills.

Location: Sydney (Flexible) — opportunities for candidates based in Sydney or Melbourne.