HR Operational Excellence Analyst (Cybersecurity)

TL;DR

HR Operational Excellence Analyst (HR Operations): Driving end-to-end HR process redesign and scalable, data-driven improvements with an accent on service design and change management. Focus on eliminating workflow friction, improving knowledge effectiveness, and implementing KPI-driven operational foundations.

Location: Spain - Barcelona

Company

Global leader in cybersecurity protecting organizations from breaches using an advanced AI-native platform.

What you will do

• Lead the redesign of cross-functional HR processes to improve scalability, efficiency, and user experience.
• Own and maintain end-to-end process maps, documentation, and service design decisions across various delivery channels.
• Optimize knowledge management effectiveness by leveraging data insights and user feedback.
• Translate business needs into functional requirements and lead UAT execution and stakeholder alignment.
• Define and track KPIs including SLA, cycle time, quality, and deflection rates to drive measurable improvements.
• Lead the rollout of new processes and develop training materials to ensure successful adoption.

Requirements

• 4–7 years of experience in HR operations or transformation roles.
• Proven track record of enterprise-level process transformation and governance.
• Familiarity with Lean/Six Sigma methodologies.
• Strong end-to-end process redesign skills with a systems thinking mindset.
• Advanced data analysis skills and experience designing and tracking KPIs.
• Experience leading change management efforts and stakeholder alignment across multiple functions.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Vibrant office culture with world-class amenities.