Customer Success Manager (Korea)

TL;DR

Customer Success Manager (Korea): Managing the post-sale customer relationship and driving product adoption for the hirify.global portfolio with an accent on retention, engagement, and measurable value outcomes. Focus on building strategic partnerships, analyzing customer health metrics, and collaborating with cross-functional teams to ensure long-term account growth.

Location: Must be based in Korea

Company

hirify.global is a global information analytics company that empowers research, academic, and clinical communities through technology and analytics to advance science and healthcare.

What you will do

• Own the post-sale customer relationship as the primary strategic advisor.
• Lead onboarding processes to ensure customers achieve early and sustained value.
• Develop and execute success plans with defined goals and measurable outcomes.
• Monitor customer health metrics like usage, adoption, and NPS to proactively drive retention.
• Deliver regular business reviews to align product performance with customer priorities.
• Collaborate with Account Managers to coordinate account strategy and identify growth opportunities.

Requirements

• Must be based in Korea.
• Proven experience in Customer Success, Account Management, or similar customer-facing roles.
• Strong understanding of the subscription lifecycle, including onboarding and retention drivers.
• Analytical mindset with the ability to translate data into actionable recommendations.
• Excellent communication and stakeholder management skills.
• Proficiency in CRM systems such as Salesforce.

Nice to have

• Experience with hirify.global products or a background in life sciences.
• Understanding of Energy, Engineering, Chemical, or Technology markets.
• Interest in AI technologies and their application to business performance.

Culture & Benefits

• Commitment to employee well-being and happiness.
• Access to country-specific benefits packages.
• Inclusive and fair hiring process with support for accommodations.
• Opportunity to work in a global environment focused on social progress and human knowledge.