Senior Customer Technical Enablement And Debug Engineer (Networking)

TL;DR

Senior Customer Technical Enablement and Debug Engineer (Networking): Leading system-level debug and issue resolution for hirify.global’s networking IPU deployments with an accent on cross-stack diagnostics across hardware, firmware, and software. Focus on acting as the primary technical interface for strategic customers, driving root cause analysis, and improving field-debug methodologies.

Location: Must be based in the US (Santa Clara, CA or Hillsboro, OR) with a hybrid work model.

Salary: $141,910–$269,100 USD

Company

hirify.global is a global leader in semiconductor design and manufacturing, providing scalable engineering solutions across product enablement, custom silicon, and foundry services.

What you will do

• Act as the primary technical point of contact for customer-reported issues.
• Lead real-time triage, debug, and resolution of complex system issues in customer environments.
• Investigate and debug issues across the full stack including silicon, firmware, drivers, and system software.
• Reproduce field issues in lab environments and drive end-to-end root cause analysis.
• Partner with architecture, design, validation, and software teams to drive escalations and ensure fast issue turnaround.
• Contribute to debug methodologies, tools, and field-debug capabilities.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field.
• 5+ years of experience in system-level debug (HW/FW/SW).
• Strong experience with networking systems, drivers, and Linux environments.
• Experience debugging complex silicon/system issues in lab or customer environments.
• Must be eligible to work in the United States.

Nice to have

• Post Graduate Degree in Electrical Engineering, Computer Engineering, or related field.
• Knowledge of IPU, SmartNIC, or data center networking architectures.
• Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure.
• Familiarity with debug tools, logs, and low-level interfaces like JTAG, trace, and dumps.
• Prior experience in customer-facing engineering roles.

Culture & Benefits

• Competitive total compensation package including base pay, stock bonuses, and benefits.
• Comprehensive health, retirement, and vacation programs.
• Hybrid work model allowing flexibility between on-site and off-site work.
• High-visibility role working at the intersection of silicon, networking, and large-scale systems.