Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Resolving complex technical issues for global enterprise customers with an accent on root cause analysis and OS-level troubleshooting. Focus on collaborating with engineering teams to fix bugs and enhancing product features within a high-energy environment.

Location: Remote (New Zealand)

Company

CrowdStrike is a global leader in cybersecurity that protects modern organizations using an advanced AI-native platform to stop breaches.

What you will do

• Troubleshoot and resolve technical problems for global enterprise customers to ensure maximum product benefit.
• Perform root cause analysis and engage relevant stakeholders to resolve customer escalations quickly.
• Collaborate with Product experts and Engineering teams to fix bugs or enhance product features.
• Create and share knowledge articles while contributing to team mentoring and training efforts.
• Manage time and workload to meet or exceed operational goals in a fast-paced environment.

Requirements

• Must be based in New Zealand.
• Experience in a product technical support role supporting global enterprise customers.
• Proven experience diagnosing issues at the application and OS level (Windows, Linux, or Mac).
• Strong understanding of OS fundamentals, including kernel space, memory management, and network IO.
• Hands-on experience using debugging tools and techniques for desktop or server environments.
• Outstanding oral and written communication skills with a strong customer focus.

Nice to have

• Specialization in SIEM/SOAR: log management tools, Kafka, container orchestration, and Regex.
• Specialization in Identity Management: Active Directory, MFA, Zero Trust, and protocols like SAML, Kerberos, and LDAP.
• Specialization in Cloud Technologies: SaaS environments, REST APIs, JSON/HTTPS, and tools like Docker, Kubernetes, Cassandra, or Elasticsearch.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for employees at all levels.
• Vibrant office culture with world-class amenities and strong employee networks.