Implementation Specialist (Field Engineer)

TL;DR

Implementation Specialist (Field Engineer): Deliver complex, bespoke customer installations and on-site support for fleet solutions with an accent on hardware installation, escalated fault diagnosis, and SLA-focused troubleshooting. Focus on gathering requirements, building Statements of Work, configuring platform settings, and delivering PBET technical training for customers and engineers.

Location: Virtual UK

Company

Solera provides SaaS and hardware solutions for the automotive and insurance ecosystem, enabling connected vehicle and property value-chain services.

What you will do

• Deliver customer-focused implementations, including customer site visits for escalated product fault diagnosis, repairs, replacements, and technical training.
• Support pre- and post-sales by recommending best-practice use of established Fleet Solutions and gathering customer requirements.
• Develop Statements of Work and configure platform/business settings based on customer requirements.
• Collaborate with product and training teams to deliver customer requirements and support broader Solera product development.
• Provide on-site troubleshooting for kit issues, including diagnosis, repair, and equipment replacement to meet SLAs and minimize downtime.
• Manage complex pilots and service visits, including coordination with contractors to ensure compliance with specifications and timelines.

Requirements

• University degree in Business, Engineering, or equivalent.
• Extensive automotive industry experience with bespoke aftermarket installations and complex service visits.
• Strong technical requirements gathering / business analysis experience, ideally in fleet or automotive markets.
• Deep knowledge of PLG, LGV, and HGV vehicle systems, including ECU CANBUS, FMS, and multi-plex wiring.
• Ability to work with TFL DVS and understand VOSA and MOT regulatory compliance.
• 5+ years of experience in vehicle telematics, communications, and video systems with proven installation experience to recognized standards.

Culture & Benefits

• Flexible work arrangements with a hybrid setup.
• Opportunity to work for a global SaaS & hardware leader and deliver solutions for major global brands.
• Professional Services team role supporting complex customer deployments and training.

Hiring process

• Interviews focused on implementation experience, technical troubleshooting, and customer-facing training delivery.
• Assessment of fit for hybrid field/on-site responsibilities and ability to manage complex pilots and service visits.