Client Service Representative (Proxy Voting)

TL;DR

Client Service Representative (Proxy Voting): Managing institutional client enquiries and global proxy voting operations with an accent on service quality, SLA adherence, and cross-functional issue resolution. Focus on building trusted relationships with global custodians and ensuring accurate, timely delivery of proxy voting documentation and reporting.

Location: Hybrid role based in London, UK

Company

hirify.global is a global fintech leader providing technology-driven solutions for financial services, focused on empowering clients through proxy voting and communication platforms.

What you will do

• Serve as the primary point of contact for institutional clients regarding global proxy voting enquiries via email and telephone.
• Manage high volumes of client communications while ensuring strict adherence to SLA deadlines.
• Coordinate with internal teams to resolve complex client issues and ensure clear, timely communication.
• Build and maintain strong relationships with global custodian and institutional partners.
• Prepare and deliver client reports and distribute event-specific proxy voting notifications.
• Support client onboarding, testing, and training sessions for new and existing users.

Requirements

• Must be based in or able to work from London, UK.
• Minimum 2–3 years of experience in client service or account management within financial services.
• Strong working knowledge of global proxy voting processes and operational workflows.
• Proven ability to manage large volumes of client enquiries with high attention to detail.
• Excellent verbal and written communication skills for professional engagement with institutional clients.
• Proficiency in standard business tools for reporting and client service activities.

Nice to have

• Prior experience in proxy voting or closely related operational functions.
• Fluency in one or more European languages.

Culture & Benefits

• Commitment to a collaborative, engaging, and inclusive workplace environment.
• Focus on professional development and career growth opportunities.
• Supportive culture that values unique perspectives and employee well-being.