Customer Training & Adoption Specialist (SaaS)

Location: Must be based in the U.S., Ontario, or British Columbia. This is a remote role that requires frequent travel (8-14 trips per year).

Salary: $105,400 - $124,000 USD (US) or $146,510 - $172,360 CAD (Canada).

Company

hirify.global is a mission-driven company dedicated to improving public transit through innovative software solutions.

What you will do

• Develop and refine a dynamic, role-based training curriculum tailored to diverse customer technical aptitudes.
• Execute structured change management programs to help agencies reorient workflows around the platform.
• Lead both remote and on-site training sessions for transit agencies during implementation and post-launch.
• Create diverse educational resources including training videos, knowledge base articles, and standard operating procedures.
• Enable internal teams by acting as a subject matter expert on new products and features.
• Facilitate live webinars and workshops to drive feature adoption and share best practices.

Requirements

• 3+ years of experience in customer training, learning & development, or customer success.
• Must be based in the U.S., Ontario, or British Columbia.
• Ability to understand technical data sources like GTFS feeds and AVL systems to diagnose basic issues.
• Strong instructional design, curriculum development, and content writing skills.
• Experience conducting in-person and virtual training for technical software platforms.
• Comfortable with AI tools for content creation and workflow automation.

Nice to have

• Familiarity with transit technology or public sector software.

Culture & Benefits

• Mission-driven culture focused on improving global transit systems.
• Fully distributed team with regular in-person offsites to build relationships.
• Commitment to a dynamic, diverse, and inclusive workplace.