Product Manager (AI/Telephony)

TL;DR

Product Manager (AI/Telephony): Owning the end-to-end operations, vendor relationships, and product roadmap for the company's critical phone line infrastructure with an accent on transitioning to an AI-powered voice experience. Focus on streamlining operational workflows, managing telephony partners, and driving cost-efficiency for enterprise-grade communication systems.

Location: Must be based in Santa Monica, CA

Company

hirify.global is a leading HR case management and whistleblowing platform that helps organizations resolve employee relations issues with AI-powered insights.

What you will do

• Own all phone line operational processes, including DID provisioning, number porting, and routing configuration.
• Manage primary relationships with telephony partners, negotiating SLAs and identifying cost reduction opportunities.
• Define product requirements and success criteria for the AI-powered phone line migration.
• Serve as the internal subject matter expert for Sales, Customer Success, and Finance regarding telephony infrastructure.
• Translate operational pain points into actionable product backlog items for the engineering team.
• Lead the migration of enterprise customers to the new AI phone line experience.

Requirements

• 5+ years of experience in product management, project management, or operations.
• Demonstrated success in managing external vendor relationships and negotiating SLAs.
• Strong process orientation with the ability to document and automate complex workflows.
• Data-driven mindset with experience in cost analysis and unit economics.
• Excellent communication skills to bridge the gap between technical constraints and business priorities.
• Must be based in Santa Monica, CA as this is an onsite role.

Nice to have

• Experience with telephony infrastructure, VoIP platforms, or contact center operations (e.g., Twilio, Avoxi, Five9).
• Background in HR tech, compliance tech, or B2B SaaS.
• Experience launching AI-powered voice or conversation products.
• Experience operating cross-functionally across CS, Engineering, Finance, and Sales.

Culture & Benefits

• High-visibility role reporting directly to the Chief Product Officer.
• Opportunity to lead a major strategic initiative involving AI migration.
• Collaborative environment working closely with company leadership and cross-functional teams.
• Impactful work in the HR tech space, serving enterprise customers.