Junior Account Manager

TL;DR

Junior Account Manager (Sales/Finance): Managing client relationships and optimizing collections processes with an accent on payment dispute resolution and customer retention. Focus on analyzing payment behaviors, negotiating settlements, and ensuring financial compliance within a global software organization.

Location: Mitikah (Mexico City)

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle and protecting digital identities for partners in over 90 countries.

What you will do

• Cultivate and maintain strong client relationships as the primary point of contact for payment inquiries.
• Monitor customer accounts to ensure timely payments and follow up on overdue invoices.
• Develop and execute customer retention strategies to improve satisfaction and reduce outstanding balances.
• Resolve payment disputes by collaborating with finance, sales, and customer support teams.
• Track and analyze customer payment behaviors to identify trends and mitigate financial risks.
• Negotiate payment solutions, including settlements, discounts, or extended terms.

Requirements

• Degree in Business Administration, Finance, or related field or equivalent experience.
• Fluency in both English and Spanish is required.
• Experience in a customer-facing role, preferably in account management or collections.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong problem-solving, analytical, and negotiation skills.
• Ability to work under pressure and meet deadlines.