Head of NAM Customer Collaboration and Supply Chain Partnerships (AI)

Location: Hybrid role requiring 3 days in office each week in San Jose, CA or Dallas, TX

Annual base salary: $170,000–$230,000

Company

hirify.global develops technology products and solutions that support collaboration, productivity, and learning.

What you will do

• Lead and develop Customer Account Managers responsible for replenishment and supply chain operations.
• Build customer partnerships through Joint Business Planning, Quarterly Business Reviews, and PSI strategies.
• Connect AI-driven planning innovations with execution across retail, etail, and omnichannel platforms.
• Improve fulfillment and customer service by applying supply chain best practices, AI, and digital tools.
• Drive organizational change and collaboration across commercial, operational, customer, and external partner stakeholders.
• Establish scalable supply chain partnerships with customers.

Requirements

• 12+ years of supply chain experience, including leadership experience managing managers.
• Expertise in end-to-end supply chain operations, forecasting, replenishment, and planning systems.
• Experience with omnichannel growth, digital commerce, and AI-enabled process innovation.
• Strong analytical, decision-making, communication, and cross-functional leadership skills.
• Master’s degree in business, operations management, supply chain management, engineering, or a similar discipline, or equivalent direct experience.
• Willingness to travel regularly to customers, partners, and sales offices; ability to work from the designated San Jose or Dallas office three days per week.

Nice to have

• Kinaxis experience.
• Industry experience in IT, technology, or consumer electronics.

Culture & Benefits

• Hybrid work environment with flexibility depending on role and location.
• Medical, dental, vision, disability, life insurance, and health savings or flexible spending account options.
• Traditional and Roth 401(k) plans, employee share purchase plan, paid time off, and paid holidays.
• Tuition reimbursement, commuter benefits, parental leave, adoption and surrogacy assistance, and wellness programs.
• Employee product discounts, donation matching, identity theft protection, legal plan access, and insurance programs.