Sr. Manager, Customer Account Management

TL;DR

Sr. Manager, Customer Account Management (Supply Chain): Lead and scale a team enabling growth and delivering world-class supply chain solutions for North America’s Direct accounts with an accent on AI-enabled planning and end-to-end fulfillment execution. Focus on Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and omni-channel customer-centric operations across retail and etail.

Location: San Jose, California, USA (Hybrid: 3 days in office each week). Flexibility to hire includes San Jose, CA or Dallas, TX.

Salary: $120,000–$205,000 base annually

Company

hirify.global is a global technology company focused on products and solutions with a strong emphasis on flexible collaboration.

What you will do

• Lead and develop Customer Account Managers overseeing replenishment and supply chain operations, driving scalability and operational excellence.
• Build customer relationships through Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and forward-looking PSI (Production, Sales, Inventory) strategies.
• Translate AI-driven planning innovations into seamless execution to deliver transformative customer experiences across retail, etail, and omni-channel platforms.
• Champion supply chain best practices in fulfillment, leveraging AI and digital tools to unlock efficiencies and growth opportunities.
• Drive organizational change by aligning stakeholders and enabling solutions that deliver consistent results.
• Establish win-win supply chain partnerships with customers.

Requirements

• 12+ years of supply chain experience, including leadership roles managing managers.
• Deep end-to-end supply chain expertise: forecasting, replenishment, and future-focused planning methodologies (Kinaxis experience is a plus).
• Experience in omni-channel growth and digital commerce, including leveraging AI capabilities for process innovation.
• Strong analytical and decision-making skills, including operating effectively with incomplete information.
• Exceptional communication and cross-functional leadership skills with a proven ability to build collaborative internal and external relationships.
• Willingness to travel to customers, partners, and sales offices regularly.

Culture & Benefits

• Hybrid work model with 3 days in office each week.
• Comprehensive benefits including medical, dental, and vision coverage.
• 401(k) plans (Traditional and Roth), Flexible Spending Accounts, and Employee Share Purchase Plan (ESPP).
• Paid time off and paid holidays, plus paid parental leave and bereavement leave.
• Wellness programs, Health Savings Account plans, and additional insurance and support benefits (e.g., life insurance, disability coverage, tuition reimbursement).

Hiring process

• Application review for qualified candidates.
• Interview process to assess leadership, supply chain expertise, and customer-centric execution.
• Final evaluation based on business need, candidate experience, and skills.