Service Delivery Analyst

TL;DR

Service Delivery Analyst: Supporting operational performance, reporting, and reconciliation for transactional services within the Client Services team with an accent on billing management and cross-functional collaboration. Focus on tracking production metrics, resolving partner issues, and ensuring world-class service delivery in a fast-paced environment.

Location: Must be based in or able to commute to Markham, ON (Hybrid role)

Salary: 60,000 – 70,000 CAD

Company

hirify.global is a global fintech leader providing technology-driven solutions for financial services, focused on empowering clients and fostering an inclusive, collaborative culture.

What you will do

• Generate production and product metrics reporting for senior management and client service teams.
• Manage and resolve partner issues related to reporting, performance, costing, and pricing.
• Reconcile billing for production services including statements, tax, and disclosures.
• Coordinate solutions for operational client-facing issues and track quality control.
• Collaborate with internal teams and partners to establish and maintain production schedules.
• Support relationship management with external partners like Canada Post.

Requirements

• University Degree or Community College Diploma in Business or equivalent experience.
• Minimum 3 years of experience in an operational service capacity or outsourcing industry.
• Strong written, oral, and client management skills.
• Intermediate proficiency in Microsoft Word and Excel.
• Ability to handle cyclical industry demands and a fast-paced environment.
• Strong consensus-building skills for cross-functional collaboration.

Nice to have

• Knowledge of the investment industry.
• Experience with pre-print production and variable imaging.
• Understanding of financial and costing models.

Culture & Benefits

• Comprehensive medical, dental, life, and vision insurance starting immediately.
• RRSP program with company match.
• Paid parental leave and competitive vacation policy.
• Commitment to flexible work arrangements and hybrid office support.
• Collaborative and inclusive environment focused on employee empowerment.