Lead Operational Excellence Specialist (FinTech)

Location: Mexico City; hybrid schedule with two office days per week

Company

SimCorp, an independent subsidiary of hirify.global Group, provides integrated investment management solutions for investment and asset managers.

What you will do

• Act as the escalation point for critical operational incidents, coordinate resources, run incident bridges, and communicate with stakeholders.
• Lead Post-Incident Reviews, Root Cause Analyses, and knowledge base contributions to prevent recurring issues.
• Plan, review, and implement reactive and planned changes across hosted environments.
• Coordinate with internal teams, global peers, external vendors, and hosting partners to maintain service performance.
• Promote best practices, share knowledge, support training, and improve operational processes across global operations.

Requirements

• 3–5+ years of operational experience with mission-critical services.
• ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.
• Strong analytical, planning, and decision-making skills.
• Proactive, accountable, collaborative, and effective in written and verbal communication.
• Familiarity with agile methodologies and collaboration across global teams.

Culture & Benefits

• People-centered environment focused on skills development, relationship building, and client success.
• Global hybrid policy with remote work permitted on days without office attendance.
• Benefits vary by country and may include time off, health coverage, and other local benefits.
• Equal opportunity workplace with accommodations available during the selection process.

Hiring process

• Submit an application in English through the career site.
• Applications are processed continuously, with an approximate CV review time of three weeks.
• AI-enabled tools support screening and assessment, while final evaluation is performed by trained human reviewers.