Lead Operational Excellence Specialist (FinTech)

TL;DR

Lead Operational Excellence Specialist (FinTech): Ensuring high-quality, reliable, and consistent operational service delivery across PaaS operations with an accent on incident, problem, and change management. Focus on coordinating resolution of critical incidents, driving root cause analysis, and implementing governance for changes across hosted environments.

Location: Mexico City or Toronto. This is a hybrid role requiring office attendance two days each week in either Mexico City or Toronto.

Salary: $104,240–$143,330 CAD (for Toronto only)

Company

hirify.global is a leading provider of integrated investment management solutions and an independent subsidiary of the Deutsche Börse Group.

What you will do

• Serve as the single point of escalation for operational incidents, coordinating resources and communications to stakeholders.
• Lead Problem Management processes, including Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs), to reduce recurrence.
• Plan, review, and implement Change Management activities across hosted environments, ensuring governance and risk mitigation.
• Collaborate closely with internal teams, global peers, and external vendors/hosting partners to maintain operational performance.
• Regularly share knowledge and contribute to the evolution of operational processes to drive continuous improvement.

Requirements

• 3–5+ years of operational experience with mission-critical services.
• ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.
• Demonstrated analytical, planning, and decision-making skills.
• Proactive, accountable, and collaborative mindset.
• Clear and effective written and verbal communication with multicultural teams.
• Familiarity with agile methodologies and global team collaboration.

Culture & Benefits

• Global hybrid policy with two days in the office each week and remote work on other days.
• Focus on skills development, relationship building, and client success.
• Cultivating an environment where team members can grow, feel heard, valued, and empowered.
• Eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA (for Toronto only).
• Committed to building a culture where diverse perspectives and expertise are integrated.