Client Relations Administrator (Fintech)

TL;DR

Client Relations Administrator (Fintech): Managing and resolving complex client inquiries for bank and broker clients within the proxy business with an accent on operational problem-solving and cross-functional coordination. Focus on building trusted relationships, executing service updates, and improving operational performance through analytical insights.

Location: Must be based in or able to commute to Edgewood, NY (Hybrid)

Salary: $28.00–$30.00 per hour

Company

hirify.global is a global fintech leader providing technology-driven solutions for financial services, focused on empowering clients through innovation and operational excellence.

What you will do

• Serve as the primary point of contact for bank and broker clients, managing requests from inquiry to resolution.
• Diagnose and resolve complex challenges involving products, data, and operational workflows.
• Build and maintain trusted relationships by understanding client business priorities and constraints.
• Lead structured client discussions focused on insights, risks, and opportunities.
• Identify process inefficiencies and proactively recommend improvements to operational performance.
• Partner with internal product, operations, and technology teams to implement service and workflow updates.

Requirements

• Must be based in or able to commute to Edgewood, NY.
• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in client service, account management, fintech, or financial services.
• Proven ability to quickly learn and communicate complex financial products and concepts.
• Proficiency in Excel, Outlook, and PowerPoint.
• Strong analytical, problem-solving, and communication skills.

Culture & Benefits

• Comprehensive benefit offerings including health and wellness programs.
• Bonus eligibility for the role.
• Commitment to an inclusive, collaborative, and authentic workplace environment.
• Opportunities for career development and professional growth.

Hiring process

• Application review potentially supported by AI-based tools.
• Human review of all employment decisions to ensure fairness and compliance.