Senior Business Analyst (Salesforce)

TL;DR

Senior Business Analyst (Salesforce): Leading enterprise-wide CRM initiatives and business process discovery at a major university with an accent on Salesforce Education Cloud strategy and stakeholder alignment. Focus on synthesizing complex requirements, driving RFP processes, and ensuring platform scalability while minimizing technical debt.

Location: Must be based in Vancouver, BC, Canada (hirify.global Vancouver Campus)

Compensation: $9,859.25 - $15,380.75 CAD Monthly

Company

The University of British Columbia (hirify.global) is a global center for research, teaching, and learning, consistently ranked among the top public universities in the world.

What you will do

• Lead foundational analysis for complex Salesforce initiatives, identifying process bottlenecks and data silos.
• Act as a platform gatekeeper by conducting fit-gap analysis against Salesforce Education Cloud capabilities.
• Facilitate high-stakes discovery workshops with diverse stakeholders to synthesize conflicting requirements into a unified future-state vision.
• Drive the technical portion of RFPs for implementation partners, defining precise functional scope.
• Develop persona-driven artifacts, including journey maps and role inventories, to ensure solutions address specific user needs.
• Mentor and coach other business analysts and project team members on methodologies and best practices.

Requirements

• Undergraduate degree in a relevant discipline required.
• Minimum of eight years of related experience, including at least two years of managerial experience.
• Salesforce Certification (Administrator, Education Cloud Consultant, or Service Cloud Consultant) is required.
• Deep experience with Salesforce platform strategy, particularly within complex public sector or higher-education environments.
• Proven ability to manage the full project life cycle, including requirements definition, process mapping, and testing.
• Strong leadership, consensus-building, and conflict-resolution skills for working with senior leadership and diverse administrative units.

Nice to have

• Certified Business Analysis Professional (CBAP) designation.
• Project Management or Change Management professional designations.
• Experience with MuleSoft, Student Information Systems, or Workday.
• Project experience in a higher-education or public sector environment.

Culture & Benefits

• Commitment to employment equity, inclusion, and fairness in the workplace.
• Opportunity to work on large-scale, high-impact enterprise systems that support global research and learning.
• Professional development and career growth opportunities within a leading academic institution.
• Collaborative environment working with developers, functional experts, and senior leadership.