Strategic Account Manager, Dealer Solutions (Automotive SaaS)

Location: Virtual US; travel required 60–75% depending on territory size and dealer visit requirements.

Company

hirify.global provides data and software services that connect vehicle lifecycle touchpoints and supports approximately 235,000 partners and customers in more than 90 countries.

What you will do

• Own executive-level relationships across strategic automotive dealer accounts and act as a trusted advisor to dealership leadership.
• Lead renewal strategy, negotiations, retention efforts, and contract continuity for assigned accounts.
• Identify upsell opportunities, whitespace, and multi-solution adoption paths across DMS, CRM, service, and marketing products.
• Develop quarterly and annual account plans covering business goals, solution adoption, expansion targets, risks, and renewal timelines.
• Use utilization, satisfaction, and operational KPI data to improve adoption, reduce churn risk, and recommend optimization opportunities.
• Coordinate Customer Success, Professional Services, Product, Support, and Marketing teams while managing complex escalations.

Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Experience managing strategic or enterprise accounts with responsibility for retention and expansion.
• Strong understanding of dealership operations across fixed operations, variable operations, CRM, and marketing.
• Demonstrated success driving upsell revenue and multi-solution adoption within existing customer accounts.
• Strong executive communication, negotiation, presentation, data analysis, and customer-risk management skills.
• Ability to travel 60–75% based on territory and dealer visit requirements.

Nice to have

• Experience with automotive DMS, CRM, service scheduling or inspection tools, and marketing platforms.
• Prior dealership leadership experience in BDC, service lane, sales management, or digital marketing.
• Familiarity with OEM standards, compliance requirements, certification programs, structured account planning, and customer health models.

Culture & Benefits

• Full-time employment in a virtual US role.
• Work with a global organization focused on connected digital experiences, automation, and data-driven solutions.
• Success is measured through renewal and retention, net dollar retention, expansion revenue, solution adoption, customer satisfaction, and reduced escalations.