Strategic Account Manager (Automotive SaaS)

TL;DR

Strategic Account Manager (Automotive SaaS): Managing a portfolio of high-value automotive dealer groups to drive retention, renewal, and revenue expansion with an accent on multi-solution adoption and long-term partner alignment. Focus on building executive-level relationships, executing value-based business reviews, and identifying whitespace opportunities within existing accounts.

Location: Must be based in the US (Virtual)

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle through connected digital experiences, automation, and insights.

What you will do

• Own executive-level relationships with Dealer Principals and General Managers to align solutions with dealership growth goals.
• Lead renewal strategy, negotiation, and execution to ensure high retention and contract continuity.
• Develop and maintain annual strategic account plans to guide engagement and prioritize revenue-generating initiatives.
• Drive upsell and expansion revenue by identifying multi-solution adoption paths across DMS, CRM, Service, and Marketing modules.
• Collaborate with cross-functional teams including Product SMEs and Solution Performance Managers to ensure measurable ROI for customers.
• Monitor customer health metrics and lead corrective action plans to mitigate churn risk.

Requirements

• Must be based in the US.
• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Proven track record in managing strategic or enterprise-level accounts with retention and expansion responsibility.
• Strong understanding of dealership operations including fixed ops, variable ops, CRM, and marketing.
• Ability to travel 60–75% of the time for dealer visits.
• Strong executive communication, negotiation, and presentation skills.

Nice to have

• Experience with automotive DMS, CRM, and service scheduling tools.
• Prior leadership experience in dealership roles such as BDC, service lane, or sales management.
• Familiarity with OEM standards and compliance requirements.

Culture & Benefits

• Opportunity to work with a global leader in automotive software.
• Focus on an innovative culture driven by automation and data insights.
• Collaborative environment working across diverse cross-functional teams.
• Professional growth within a large-scale, established organization.