Customer Success Account Manager (Sustainability)

TL;DR

Customer Success Account Manager (Sustainability): Managing a portfolio of critical disclosers to ensure retention and maximize engagement with environmental disclosure frameworks. Focus on building strong relationships, providing tailored guidance, and resolving complex inquiries to support the customer journey.

Location: Must be based within a commutable distance of London, with a requirement to be in the office 2 days per week.

Salary: £32,157–£40,197

Company

hirify.global is a global non-profit organization that runs the world’s environmental disclosure system for companies, cities, states, and regions.

What you will do

• Proactively manage a portfolio of critical disclosers to ensure high retention and engagement.
• Understand and address complex customer needs regarding environmental disclosure requirements.
• Collaborate with Sales and Customer Support teams to identify opportunities and resolve escalations.
• Provide tailored business cases and guidance to maximize positive customer outcomes.
• Maintain in-depth knowledge of questionnaires, scoring methodologies, and disclosure policies.
• Share insights and feedback from customer interactions to drive organizational improvement.

Requirements

• Experience in customer success, account management, or a related B2B field.
• Interest in sustainability issues such as climate change, water security, and biodiversity.
• Ability to quickly comprehend and retain complex information regarding disclosure requirements.
• Strong problem-solving, analytical, and interpersonal communication skills.
• Proficiency in using CRM systems and organizational software.
• Must be able to work from the London office 2 days per week.

Culture & Benefits

• Opportunity to work with a mission-driven organization focused on global sustainability.
• Collaborative team environment with a focus on inclusivity and knowledge sharing.
• Structured performance and development conversations.
• 12-month fixed-term contract role.