Technical Support Associate

TL;DR

Technical Support Associate (Customer Support): Managing high-volume inbound and outbound customer communications to provide immediate service fulfillment with an accent on domain-related product support and technical troubleshooting. Focus on maintaining excellent customer experience across phone, email, and chat channels while ensuring operational efficiency.

Location: Must be based in Cebu, Philippines

Company

A global digital identity authority providing domain management, brand protection, and enterprise-grade security solutions for millions of online businesses.

What you will do

• Handle large volumes of inbound customer calls and perform outbound follow-up calls.
• Provide immediate service fulfillment for MyTime requests during or after customer interactions.
• Deliver multi-channel support via tickets, email, chat, and phone.
• Utilize system administration tools to manage DNS, email applications, and domain products.
• Assist inbound telephone support teams as directed by management.

Requirements

• Must be a current regular employee with at least one year of tenure.
• Must have no HR, QA, or Workforce-related violations within the past six months.
• Must have a clean attendance and performance record for the past six months.
• Proficiency in using web browsers, email applications, and basic DNS management tools.

Culture & Benefits

• Competitive HMO benefits with 200k MBL and two free dependents upon regularization.
• Punctuality bonuses and generous vacation policy.
• Access to 20+ affinity groups for global networking and professional connection.
• Strong focus on diversity, inclusion, and employee career development.
• Commitment to work-life balance and mental health support.