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20 часов назад

Technical Support Associate

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Technical Support Associate (Customer Support): Managing high-volume inbound and outbound customer communications to provide immediate service fulfillment with an accent on domain-related product support and technical troubleshooting. Focus on maintaining excellent customer experience across phone, email, and chat channels while ensuring operational efficiency.

Location: Must be based in Cebu, Philippines

Company

A global digital identity authority providing domain management, brand protection, and enterprise-grade security solutions for millions of online businesses.

What you will do

  • Handle large volumes of inbound customer calls and perform outbound follow-up calls.
  • Provide immediate service fulfillment for MyTime requests during or after customer interactions.
  • Deliver multi-channel support via tickets, email, chat, and phone.
  • Utilize system administration tools to manage DNS, email applications, and domain products.
  • Assist inbound telephone support teams as directed by management.

Requirements

  • Must be a current regular employee with at least one year of tenure.
  • Must have no HR, QA, or Workforce-related violations within the past six months.
  • Must have a clean attendance and performance record for the past six months.
  • Proficiency in using web browsers, email applications, and basic DNS management tools.

Culture & Benefits

  • Competitive HMO benefits with 200k MBL and two free dependents upon regularization.
  • Punctuality bonuses and generous vacation policy.
  • Access to 20+ affinity groups for global networking and professional connection.
  • Strong focus on diversity, inclusion, and employee career development.
  • Commitment to work-life balance and mental health support.

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