Associate Support Specialist (QA)

TL;DR

Associate Support Specialist (QA): Providing technical support and license management for continuous testing products with an accent on troubleshooting, customer communication, and incident resolution. Focus on managing end-to-end license operations, collaborating with internal teams, and ensuring high-quality customer experience within a hybrid work environment.

Location: Must be based in Manila, Philippines (Hybrid: 3x Onsite, 2x WFH)

Company

hirify.global is a global market leader in continuous testing and quality engineering, headquartered in Austin, Texas.

What you will do

• Analyze, troubleshoot, and resolve technical inquiries for products like Tosca, qTest, and NeoLoad.
• Manage end-to-end software license provisioning, administration, and distribution.
• Interact with customers via self-service portals, email, chat, and occasional inbound calls.
• Collaborate with internal partners to maintain accurate records and onboard new clients.
• Analyze request and incident trends to improve support processes.
• Apply ITIL best practices to technical support and license fulfillment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or Computer Engineering.
• Minimum 3+ years of experience in technical, application, or product support in a customer-facing role.
• Strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) concepts.
• Excellent verbal and written communication skills.
• Detail-oriented with a structured approach to problem-solving.
• Customer-centric attitude with the ability to make sound decisions.

Culture & Benefits

• Market competitive salary with success-oriented bonus.
• Day 1 HMO coverage with 2 free dependents.
• Hybrid work arrangement (3 days onsite, 2 days remote).
• Opportunity to work with a market leader in model-based automation testing.
• Supportive and engaged leadership team.