Temporary Call Center Universal Agent

TL;DR

Temporary Call Center Universal Agent (Customer Support): Providing first-point-of-contact support for customers via phone, email, and chat with an accent on issue resolution and sales optimization. Focus on maintaining accurate documentation, educating customers on products, and ensuring high-quality service across multiple communication channels.

Location: Must reside in Canada

Salary: $17.50/hr

Company

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet.

What you will do

• Handle customer inquiries via phone, email, and chat accurately and efficiently.
• Demonstrate strong customer service and sales skills to optimize customer interactions.
• Educate customers on products to maximize upsell and cross-sell opportunities.
• Maintain accurate customer data and documentation in contact center systems.
• Resolve customer complaints and escalate issues to management when necessary.
• Participate in training sessions to stay current with knowledge and best practices.

Requirements

• Must reside in Canada
• 6+ months of customer service experience.
• Effective written and verbal communication skills.
• Ability to work independently and manage duties with minimal supervision.
• Flexibility to work a schedule that includes weekends and holidays.

Nice to have

• Previous experience in call centers, retail, or e-commerce.
• Technical aptitude.

Culture & Benefits

• Fully remote position with provided equipment (laptop, mouse, headset, monitor).
• 30% employee discount on products.
• Access to career development programs like Carter’s University and mentorship.
• Potential for conversion to a permanent role based on performance.