Customer Support & Order Processing Specialist

TL;DR

Customer Support & Order Processing Specialist: Acting as the primary interface between customers, engineering, and field sales teams with an accent on technical product advice and order management. Focus on providing first-level technical support, preparing quotations, and maintaining accurate data within internal systems.

Location: Must be based in Tangstedt, Germany (Hybrid role).

Company

hirify.global is a global provider of IoT connectivity and managed services.

What you will do

• Serve as the first point of contact for customers via phone and email.
• Provide first-level technical support for product-related inquiries.
• Independently manage the full order processing cycle, including invoicing.
• Prepare accurate quotations for customers.
• Maintain and update data within internal databases.

Requirements

• German: C2 level required.
• English: B2 level required.
• Must be based in or near Tangstedt, Germany.
• Experience in internal sales support.
• Qualification as an IT systems management assistant or equivalent commercial training with a strong technical interest.
• Proficiency in Microsoft Office applications.

Nice to have

• Experience with CRM or ticketing systems such as Zendesk.

Culture & Benefits

• Hybrid working approach offering flexibility between office and home.
• Opportunity to collaborate in unique office spaces.
• Commitment to diversity, equity, and inclusion.
• Long-term career development within a global organization.