Senior Technical Architect (AI)

TL;DR

Senior Technical Architect (AI): Designing foundational frameworks for AI-powered experience orchestration with an accent on integrating LLMs, NLU, and prompt engineering into enterprise customer service solutions. Focus on bridging the gap between complex AI technology and practical business applications while empowering field teams with technical expertise and innovative prototypes.

Location: Hybrid role based in Sao Paulo, Brazil

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Leverage deep technical knowledge of AI offerings to demonstrate product value to customers and prospects.
• Develop technical blueprints and content to support the Customer Success and Services organization.
• Assist in pre-sales and post-sales activities, including trial programs and AI integration methods.
• Provide technical guidance to Product Management based on customer feedback and real-world implementation needs.
• Ideate and develop innovative use cases, accelerators, and prototypes leveraging hirify.global AI.
• Implement best practices for AI testing, deployment, and maintenance.

Requirements

• Must be based in or able to work from Sao Paulo, Brazil.
• Proven practical experience with AI technologies including LLM, NLU, NLP, and Prompt Engineering.
• Strong ability to create and deliver compelling technical presentations and product demonstrations.
• Proven ability to lead and manage projects with cross-functional teams.
• Expertise in integrating AI solutions with existing customer technologies and cloud platforms.
• Strong communication and critical thinking skills to collaborate effectively with stakeholders.

Culture & Benefits

• Opportunity to work at a global scale with over 6,000 employees.
• Independence to take ownership of work and make a significant impact.
• Collaborative environment that embraces empathy and innovation.
• Access to competitive benefits and perks typical of large technology companies.