Enterprise Customer Success Manager (Nursing Health Education)

TL;DR

Enterprise Customer Success Manager (EdTech/Health): Managing account strategies and partnerships for nursing health education digital products with an accent on customer retention and value maximization. Focus on designing individualized success plans, conducting product training, and acting as a customer advocate to ensure business value is realized.

Location: Missouri, USA

Salary: $59,200 - $98,600

Company

hirify.global is a global leader in information and analytics, providing digital products for health and education professionals.

What you will do

• Collaborate with sales and implementation teams to define account strategies for assigned customers.
• Develop and implement individualized customer success plans to meet stakeholder goals and objectives.
• Act as a trusted adviser and customer advocate, managing issues and ensuring product value is maximized.
• Conduct product training and onboarding sessions for administrators, faculty, and students.
• Analyze and document customer data to refine partnership strategies.
• Design innovative solutions to meet specific business needs of partnership accounts.

Requirements

• Must be based in the US (specifically Missouri area).
• Prior experience in customer success roles.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Strong relational intelligence and strategic thinking ability.
• Demonstrated ability to prioritize tasks and collaborate effectively within a team.
• Strategic problem-solving mindset and professional agility.

Culture & Benefits

• Country-specific benefit packages tailored to the location.
• Commitment to a fair and accessible hiring process with disability accommodations.
• Equal opportunity employment environment.