Senior Application Support Engineer

TL;DR

Senior Application Support Engineer: Supporting critical applications in production with an accent on end-to-end incident management, scripting/automation, and DevOps toolchains across cloud and container platforms. Focus on root cause analysis, cross-team coordination, and maintaining reliable 24/7 rotating on-call coverage for applications based in Porto.

Location: On-site in Porto

Company

hirify.global provides consulting and staffing support to match engineers with client needs.

What you will do

• Manage complex production incidents end-to-end: investigation, resolution, root cause analysis, and cross-team coordination.
• Automate operational tasks and improve incident response efficiency using Bash, PowerShell, and Python.
• Work with DevOps toolchains (Jenkins, Azure DevOps, Bitbucket, Confluence) and support infrastructure automation with Terraform and OpenShift.
• Support critical applications with 24/7 rotating on-call coverage and ensure clear handovers.
• Document processes and mentor junior engineers through knowledge-sharing initiatives.

Requirements

• 5+ years of experience as a Senior Application Support Engineer.
• Proven ability to handle complex production incidents end-to-end, including root cause analysis and cross-team coordination.
• Strong scripting/automation skills with Bash, PowerShell, and Python.
• Experience with DevOps toolchains (Jenkins, Azure DevOps, Bitbucket, Confluence) and exposure to AWS, Azure, GCP, Terraform, and OpenShift.
• English: B2 fluency required.
• Availability for a rotating on-call schedule (24/7) for critical applications based in Porto and based in Portugal with Portuguese or EU citizenship, or a valid work permit.

Culture & Benefits

• Health insurance and a meal card (Coverflex).
• Welcome kit, career progression opportunities, and additional discounts.
• 24/7 support model with rotating on-call coverage and structured handovers.
• Personalized career support via recruiters and a career coach.

Hiring process

• Application submission through the provided form.
• Recruiter matching based on working policy (remote/hybrid/on-site) and role fit.