Technical Support Engineer (LegalTech)

Формат работы

hybrid

Тип работы

fulltime

Грейд

junior/middle

Английский

Страна

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support Engineer (LegalTech): Delivering high-quality technical support for enterprise software solutions with an accent on troubleshooting complex system issues and managing customer cases. Focus on resolving technical challenges, collaborating with engineering teams, and maintaining documentation to improve the overall customer experience.

Location: Must be based in or able to commute to Raleigh, NC (Hybrid: 3 days/week on-site)

Company

hirify.global is a global leader in legal technology, providing transformational AI-forward solutions to law firms and corporate legal teams for over 30 years.

What you will do

Manage end-to-end customer cases, including intake, troubleshooting, and resolution.
Reproduce reported issues in lab environments to isolate root causes.
Perform real-time support sessions via phone, screen share, or chat.
Collaborate with Engineering and Product teams to escalate defects and platform risks.
Contribute to the internal Knowledge Base by creating and updating technical documentation.
Participate in rotating shifts and on-call support to assist global customers.

Requirements

Must reside within commuting distance of Raleigh, NC
Ability to work on-site at least three days per week
1-3 years of experience in technical product support, preferably in a SaaS environment
Strong troubleshooting skills across OS, networking, and databases
Experience with Microsoft Dynamics 365 architecture and integration
Proficiency in case management systems like Salesforce/ServiceCloud

Nice to have

Certifications in Microsoft Dynamics 365 (MB-910, MB-920, MB-230)
Experience in legal tech or document lifecycle software
Familiarity with SQL, scripting, and cloud/SaaS architecture

Culture & Benefits

Comprehensive health insurance and retirement savings plans
Generous paid time off and focus on work-life balance
Opportunities for professional development and career progression
Collaborative, diverse, and global team environment

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