Customer Support Engineer

TL;DR

Customer Support Engineer (Logistics Software): Providing technical support and troubleshooting for Navis software applications with an accent on system diagnostics, defect reproduction, and customer communication. Focus on resolving complex technical issues, managing account relationships, and performing on-site upgrades at customer facilities.

Location: Remote (USA), with travel required for on-site customer tasks.

Company

hirify.global is a technology company providing supply chain and terminal operating solutions.

What you will do

• Provide technical support and troubleshoot issues for Navis software applications.
• Manage cases from initial report to resolution, collaborating with development and QA teams.
• Reproduce and isolate software defects using customer datasets or remote connections.
• Conduct on-site software/hardware upgrades and integration testing at customer facilities.
• Participate in a global 24x7 on-call rotation for critical issues.
• Manage assigned accounts through regular reviews and conference calls.

Requirements

• Degree in Computer Science or a related field.
• 2+ years of N4 TOS product support experience, preferably in container terminals or logistics.
• Proficiency in networking, MS SQL Server, Oracle, Java, EDI, Spring, and Hibernate.
• Strong technical troubleshooting skills for client-server applications.
• Excellent written and verbal communication skills in English.
• Willingness to travel and flexibility to work shifts and extended hours.

Nice to have

• Experience with automation terminals.
• Knowledge of Core Java/Groovy.
• Familiarity with diagnostic tools like Hyperic.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Opportunity to work in a multi-disciplinary global team.
• Exposure to complex enterprise-level logistics software environments.