Technical Support Engineer (MedTech)

TL;DR

Technical Support Engineer (MedTech): Supporting enterprise software for medical device and life sciences industries with an accent on Windows server troubleshooting, SQL database management, and customer communication. Focus on performing installations, resolving production issues, and contributing to the evolution of established platforms and upcoming SaaS products.

Location: Must be based in Atlanta, GA (Hybrid: 3 days in office, 2 days remote)

Salary: $75,000–$100,000 USD annually

Company

hirify.global is a global enterprise software company that acquires and grows specialized businesses, serving industries like life sciences and medical devices with a focus on operational discipline and modernization.

What you will do

• Perform enterprise software installations, upgrades, and patching in customer environments.
• Serve as a primary technical resource for support cases, troubleshooting issues via logs and Windows Event Viewer.
• Write and execute SQL queries to validate data, identify anomalies, and perform basic database maintenance.
• Communicate technical resolutions clearly to customers and manage support tickets from intake to resolution.
• Collaborate with implementation and engineering teams on escalations and knowledge base documentation.
• Assist senior team members with customer data migration projects.

Requirements

• Must be based in the United States
• 3 to 6 years of experience in enterprise software support or systems administration.
• Solid SQL skills including JOINs, filtering, grouping, and aggregations.
• Strong troubleshooting proficiency in Windows server environments.
• Ability to access and investigate customer environments via remote and VM access.
• Strong written and verbal communication skills for customer-facing interactions.

Nice to have

• Experience in life sciences, medical device, or regulated manufacturing environments.
• Familiarity with SQL Server high availability concepts or Azure workloads.
• Experience with PowerShell scripting or print server troubleshooting.

Culture & Benefits

• Collaborative, small-team environment with visible individual impact.
• Hybrid work model with 2 days remote per week.
• Opportunity to participate in the launch of a new SaaS product in 2027.
• Competitive benefits package and professional growth opportunities.