Director Of Outbound Engagement (AI)

TL;DR

Director of Outbound Engagement (AI): Leading the evolution of outbound engagement platforms across voice and digital channels with an accent on AI-driven agentic workflows and omnichannel orchestration. Focus on defining product strategy to expand outbound solutions into sales, marketing, and proactive service while driving platform modernization and commercial growth.

Location: Remote within the US

Salary: $193,700 – $340,700

Company

hirify.global is an AI-powered experience orchestration platform provider that empowers organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Define and execute the multi-year strategy for outbound engagement platforms across voice, SMS, email, and messaging.
• Drive the integration of agentic AI and virtual agents into proactive customer engagement workflows.
• Lead cross-functional teams to deliver scalable platform capabilities including campaign and contact list management.
• Partner with Engineering, Data Science, and GTM teams to modernize cloud-native architecture and ensure operational efficiency.
• Collaborate with strategic customers and stakeholders to validate roadmap priorities and drive market expansion.
• Establish governance frameworks for AI-driven engagement, focusing on compliance, trust, and cost management.

Requirements

• 10+ years of product management or leadership experience in enterprise software, cloud platforms, or customer engagement technology.
• Proven track record of leading large-scale outbound communications or campaign management platforms.
• Strong understanding of AI, conversational automation, and orchestration technologies.
• Demonstrated ability to execute strategy across complex cross-functional organizations.
• Experience delivering enterprise SaaS or cloud-native platform solutions.
• Must be based in the United States.

Nice to have

• Experience with CCaaS, CPaaS, or sales engagement platforms.
• Background in regulated outbound communications environments.
• Familiarity with AI operational governance, including model cost management and human-in-the-loop controls.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) matching program.
• Flexible work schedules and remote work opportunities.
• Open Time Off policy plus 10 paid holidays.
• Support for career growth and professional development.
• Inclusive workplace committed to equal opportunity.