Technical Support Representative

TL;DR

Technical Support Representative (Software): Providing technical assistance to customers of the ShopWorks business management platform with an accent on troubleshooting software issues, database queries, and system migrations. Focus on resolving user inquiries via phone and email while maintaining high service standards in an office-based environment.

Location: Must work onsite in West Palm Beach, FL

Compensation: $14–$21/hour

Company

hirify.global is a leading provider of vertical software and embedded payments technology, dedicated to helping small and medium-sized businesses grow through innovative software solutions.

What you will do

• Respond to customer inquiries via phone and email in a timely manner.
• Troubleshoot and resolve technical issues related to business management software.
• Assist customers with software upgrades, migrations, and data archiving.
• Test and document software glitches for the development team.
• Log into customer systems to perform remote diagnostics and repairs.

Requirements

• Must be able to work onsite in West Palm Beach, FL.
• High school diploma or equivalent.
• Foundational knowledge in software troubleshooting.
• Working knowledge of Windows and Mac operating systems.
• Basic understanding of databases.
• Excellent phone communication and time management skills.

Nice to have

• Experience in a support environment.
• Basic accounting knowledge.
• Some college education.

Culture & Benefits

• Modern office setting in downtown West Palm Beach.
• On-the-job training and professional growth opportunities.
• Relaxed and inclusive work atmosphere.
• Equal Opportunity Employer committed to diversity.