Director, SAP Support

TL;DR

Director, SAP Support (SAP/ERP): Leading regional application support teams to provide mission-critical enterprise software support with an accent on operational efficiency, client satisfaction, and financial performance. Focus on scaling support delivery, managing senior leadership relationships, and driving high-quality service outcomes for a global client base.

Location: Must be based in the UK

Company

hirify.global is a global provider of enterprise software support, managed services, and AI-driven ERP solutions for Oracle, SAP, and VMware.

What you will do

• Lead and evolve regional support teams, overseeing hiring, skill development, and resource allocation.
• Manage regional managers and SAP engineers to ensure timely resolution of complex technical issues.
• Drive client and employee satisfaction targets while maintaining strict financial and gross margin goals.
• Collaborate with sales and account management to support pre-sales activities and client onboarding.
• Improve support processes and procedures using ITIL methodology to ensure global consistency.
• Act as a strategic leader and evangelist for the support organization, nurturing long-term client relationships.

Requirements

• Must be based in the UK.
• 15+ years of relevant SAP applications experience.
• 10+ years of experience managing senior-level IT resources and teams.
• Deep technical expertise in the SAP suite of products, including architecture and patching mechanics.
• Proven history of solving complex problems across multiple SAP modules.
• Working knowledge of ITIL methodology and case management.
• Ability to work flexible hours, including evenings, weekends, and holidays as part of a 24/7/365 support organization.

Nice to have

• ITIL & ITSM certification.
• SAP certification.
• Experience with multiple localizations and global implementations.
• Strong knowledge of SAP customization and extension methodologies.

Culture & Benefits

• Opportunity to work in a fast-paced, innovative environment with a global team.
• Focus on professional growth and learning new skills.
• Commitment to diversity, inclusion, and equal opportunity employment.
• Meaningful work with a company recognized for industry leadership and philanthropic efforts.