Virtual Call Center Agent (Bilingual Spanish/English)

TL;DR

Virtual Call Center Agent (Bilingual Spanish/English): Performing outbound surveys to collect data for business decisions with an accent on accurate recording of responses in both languages. Focus on maintaining professionalism during difficult calls and ensuring high data accuracy.

Location: Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY

Salary: $14/hr

Company

hirify.global is a global leader in first-party data and market research, helping clients make informed business decisions through data collection.

What you will do

• Perform outbound surveys with respondents in both Spanish and English.
• Accurately record survey responses into the company's software platform.
• Conduct surveys on diverse topics ranging from politics to customer satisfaction.
• Handle difficult calls in a professional and efficient manner.

Requirements

• Bilingual proficiency in Spanish and English (ability to read and speak clearly).
• Must be based in one of the specified US states.
• Minimum age of 18 (16+ in SC, GA, and TX).
• Ability to provide own equipment: Windows 10/Mac laptop, wired headset, and webcam.
• Stable wired internet connection (10 Mbps download / 5 Mbps upload).
• Typing speed of 30 wpm preferred.

Culture & Benefits

• Fully remote work from the comfort of your home.
• Flexible shifts within operating hours.
• Comprehensive training provided for the right candidate.
• Inclusive work environment committed to diversity and accessibility.